Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Permanent Apply by 15-May-2025
About the role
Develop a team of high impacting Colleagues and Operations for Online Operations at a global level, ensuring accuracy, applying policies and processes and adherence to controls and compliance
What is in it for you
At Tesco, we are committed to providing the best for you.
As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.
Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.
Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.
Salary - Your fixed pay is the guaranteed pay as per your contract of employment.
Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually
Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.
Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.
Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.
Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.
Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.
Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.
Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.
You will be responsible for
- Following our Business Code of Conduct and always acting with integrity and due diligence
- Developing and leading an impacting team, crafting an environment for success by setting direction and mentoring them to succeed through inspiring conversations every day
- Initiates and crafts continuous improvements initiatives to drive performance within their teams
- Accountable for achieving teams objectives, partner management and issue management
- Making decisions within policy and procedure framework to deliver business plans
- Leads and supports Online Operations and governance inclusive of process, policies and oversees systems maintenance
- Continuous improvement ensuring that processes and systems are as efficient as possible
- Manages, maintains, reviews and improves the SLAs, critical metrics and other Business and Customer Metrics in line with Big 6 and other business strategies
- Align self and team to the Tesco Business plans and strategies for Oddessey 26 and beyond
You will need
Adv MS Office – Excel, Word, PowerPoint
Eye-to-Detail, Planning & Organising
Process Mapping Tools and Techniques, Problem Solving,Process Coaching, Stakeholder Management
People Policies and Processes
KPIs, SLAs, Operations Delivery, Analysis and Judgement
Improve team performance and productivity
- Relevant experience in managing and leading teams
- Managing budgets
About us
Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.
Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues.
Tesco Business Solutions:
Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.