Sales and Retentions Associate

Join our growing team at Tesco Ireland's Customer Engagement Centre.

The Sales and Retentions Associate will use their skills and knowledge to deliver the appropriate solutions to our customers, offering a wide range of options and solutions.

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Competitive Salary
• Pension Scheme*
• Annual Bonus Scheme*
• Life Assurance Cover
• Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
• 24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
• Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long, these various discounts can be extended to a family member with a 2^nd Clubcard available.*
• Annual leave
• Save As You Earn Scheme
• Paid Family Leave
• Bike to Work
• Long Service Awards
• Commuter Scheme
• Wellbeing Initiatives

•    Role modelling the Tesco values and lead by example in what I do and how I behave 
•    Ensuring I understand our core purpose and the role I play in delivering this 
•    Understanding the part I play in delivering our key metrics and performance measures 
•    Taking ownership of the issue and using my Every Little Help Makes a Big Difference in effortless connecting skills to engage, understand, act and complete with confidence Participating in everyday conversations covering: recognition, check in, navigation, emergency response and time out and fully demonstrate the principles of Inspiring Great Performance Every Day 
•    Participating in building relevant personal development plans 
•    Sharing my knowledge freely with others 
•    Delivering my own personal objectives, preparing for and participating fully in every day conversations with my Team Leader 
•    Following and applying all policies e.g. Supporting Your Performance, Sickness Absence, Time Off & Adherence to schedules 
•    Following our Business Code of Conduct and always acting with integrity and due diligence - Continually developing my skills to be the best I can be in my role 
•    Looking for and raising opportunities to improve processes and practices in the business and embracing change 
•    Identifying what is getting in the way and clearing the path by raising the issue

Operational skills relevant for this job:

• Customer service orientation
• Excellent communicator - verbal and written 
• A responsible attitude 
• Complaints Handling 
• Adaptability and flexibility

Experience relevant for this job:

• Knowledge of customer service principles and practices 
• Communication skills 
• Teamwork and working on own initiative
• IT literacy

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet. Through initiatives like the Tesco Community Fund, our association with Children’s Health Foundation, our partnership with FoodCloud and our Stronger Starts programme, we have supported over 21,000 community groups, raised over €7.5 million for medical equipment, and provided almost 15 million meals nationwide, to those living in food insecurity.

Tesco has operated in the Irish retail market since 1997, and with 170 stores nationwide, we employ over 13,000 people in cities and towns around Ireland, supporting almost 45,000 jobs directly and indirectly. We partner with over 500 Irish suppliers - of which almost three-quarters are small and medium enterprises - which in turn supports almost 13,000 farming families around Ireland. Tesco is the single largest buyer of Irish food and drink in the world, buying €1.6 Billion a year; more than any other single country in the European Union, more than even the USA which you perceive as a massive buyer of Irish food.  

We work closely with suppliers across Ireland who are dedicated to making the best products for our customers and this is reflected in the numerous awards our products have won over the years including Blás Na hÉireann, World Steak Challenge and Great Taste Awards.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. It is embedded in our values: we treat people how they want to be treated.   At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend a % of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. We’ve taken steps to ensure our stores are places where everyone feels welcome to shop too, with colleagues all trained to support those with a visible or hidden disability through the Sunflower Lanyard programme.

We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. 

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. We're committed to providing a fully inclusive recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require. For further information on the accessibility support we can offer, please click http://roi.tesco-careers.com/accessibility/

How can I let Tesco know I need additional support?

Please let us know you need additional support by emailing Waterford_Recruitment@tesco.com

This will allow us to understand more about you and how we can best support you through the recruitment pr