CE Lead Insight Performance and Capability Manager

WHAT THE JOB IS ABOUT?

Customer Insight is a pivotal driving force of our business decisions at Tesco Central Europe.

Purpose of the role is to synthesize a multitude of research and analytic sources on customer perception, behaviour, market trends, and turn them into a clear insight narrative on Tesco’s performance on our czech, hungarian and slovakian markets. Ensure we have the right data, tools, and capabilities in the team to enable this.

KEY RESPONSIBILITIES:

• Own Customer Insight agency relationships for the CE region
• Own CE Market Data and Customer Research roadmap including reporting
• Create a clear Customer and Market narrative that brings together behaviour analysis, market performance, customer experience and customer research inputs.
• Write executive summaries and conduct presentations, workshops.
• Coordinate the collaboration across Tesco Insight Centre of Excellence
• Own CE Insight capability building plan, aligned with the Group Insight team
• Lead and overseeing a team of three specialists.
• Synthesize inputs into a clear business narrative, engage senior stakeholders and drive customer-centric decisions.
• Delivering internal and external data & research sources, defining report and solution development briefs, and developing insight capabilities across the team.
• Work closely with the in-country partners on insight projects and will coordinate the collaboration with in-house analytic teams across multiple functions, as well as agencies.

REQUIREMENTS:

• University studies
• 5+ years’ of working experience in Customer Insight, preferably analytics as well as research.
• Upper intermediate level of English language knowledge
• Strong understanding on retail market
• People management experience
• Outstanding storytelling skill
• Ability to influence stakeholders across multiple levels of seniority
• Working experience at multinational companies with a matrix structure is an advantage

HOW WILL WE MAKE YOU HAPPY?

FLEXIBILITY – The times of punishments for coming 5 minutes late are gone. Here you can come and leave as you please – we are flexible. At times you don’t have to come at all, but you still can manage to do more work than in the office.

CAREER AND PERSONAL GROWTH – Do you crave new and exciting challenges that could help you fall out of stereotypes? Our dynamic environment of a large multinational company fulfils your needs to explore the world of many opportunities and your own self. Career progression, personal and professional development – once you try it, you will not want to stop.

COLLECTIVE – Working here does not revolve just around work. We love having fun and a good laugh. In Tesco you will not have just duties, but also friends. That is why many times a year we organise events on both company and team level.

HEALTHY LIFESTYLE – It doesn’t matter whether you like releasing endorphins while relaxing or working out. In the benefit scheme Cafeteria you can choose how to take care of yourself. Fruit in the workplace will support healthier eating, sports events will drive the whole teams, meanwhile workshops and seminars will spice up your work days

AND THOSE USUAL BITS AND PIECES – You can look forward to a laptop, cell phone for personal use, 5 weeks hols, meal contribution in salary, Multisport card allowance, discount on shopping at Tesco, and much more…

AND SOME EXTRA'S RELATED TO YOUR ROLE - Local bonus, sickness compensation, life insurance

Would you like to join us and help with building one of the biggest brands in the retail industry?

Then click the ANSWER button below!

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we’re committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require. We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about different flexible working options. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. You will spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely.

Bonusy/prémie, Mobilní telefon, Notebook, Příspěvek na penzijní/životní připojištění, Flexibilní začátek/konec pracovní doby, Stravenky/příspěvek na stravování, Dovolená 5 týdnů, Možnost občasné práce z domova, Možnost delšího neplaceného volna, Možnost studijního volna