Customer Journey Manager - Fixed Term Contract

Design and orchestrate customer journeys that deliver exceptional experiences and achieve both customer and business objectives.

Create journeys tailored to specific audience needs and behaviors, leveraging customer segments enriched with behavioral and demographic insights. Collaborate across teams to ensure seamless activation of these journeys. Work closely with audience and insight teams to utilize data-driven strategies that inform and optimize journey design.

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

• Design and deliver cross-channel customer journeys that reflect segment needs and align with business objectives.
• Collaborate with channel specialists and insight teams to activate journeys and ensure they are data-driven.
• Use insights, performance data, and test-and-learn plans to continuously refine and optimize journeys and propositions.
• Define improvements for existing propositions and identify new ones, partnering with Finance to validate business cases.

• Experience in developing and executing CRM strategies to drive engagement and business objectives
• Strong commercial acumen with data-driven decision-making skills
• Ability to design customer journeys aligned with segment goals and business priorities
• Proven track record in leading cross-functional initiatives and managing stakeholders effectively
• Strategic thinking, problem-solving, and effective prioritisation
• Excellent communication and storytelling skills

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.