Customer Strategy & Growth Executive

Tesco Ireland is currently seeking to recruit a Customer strategy and growth executive with strong influencing and project management skills and excellent attention to detail.   The Customer strategy and growth executive supports the Customer strategy and growth manager with the development, implementation and monitoring of strategies to retain existing customers and drive growth opportunities across the Tesco Ireland ecosystem by understanding customer trends, behaviours and data to improve satisfaction, loyalty and revenue. 

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Competitive Salary
• Retirement Savings Plan
• Life Assurance Cover
• Annual Bonus
• Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
• 24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
• Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long, these various discounts can be extended to a family member with a 2^nd Clubcard available.*
• Annual leave
• Save As You Earn Scheme

*Entry requirements and rules of the scheme apply
 

• Supporting the Customer strategy and growth manager to develop and implement data-driven strategies to improve customer engagement, satisfaction and loyalty to drive growth.
• Coordinating agenda for the weekly cross-functional trade driving forum where strategy development through to execution and evaluation is managed across marketing, product, finance and operations teams.
• Working closely with dunnhumby and the product team to develop and manage retail media growth pipeline.
• Representing the customer’s voice and perspective internally to ensure customer needs are considered across the business.
• Monitoring and report on key performance indicators (KPIs) related to customer growth and satisfaction. Measure and evaluate the results of customer strategy initiatives to optimize their effectiveness.
• Working collaboratively with colleagues within and outside own function and develop and actively maintain a positive relationship across the Tesco business in Ireland.
• Following our Business Code of Conduct and always act with integrity and due diligence

• Relevant 2+ years’ marketing experience
• Primary Degree or master’s degree in marketing
• Excellent copywriting, editing and proofreading skills 
• Proficiency in MS Office, including Word, PowerPoint and Excel
• Understand the current and evolving omnichannel retail landscape, market and competitors

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At Tesco, our vision is to become every customer’s favourite way to shop, whether they are at home or on the move. Our core purpose is to serve our customers, communities, and the planet a little better every day.

At Tesco, we pride ourselves on having an inclusive culture where everyone can truly be themselves. This is embedded in our values: we treat people how they want to be treated. We celebrate diversity and recognize the value and opportunity it brings, ensuring our colleagues feel they can be themselves at work and are supported to be at their best.

We have embraced a blended working week, combining office and remote working. Our offices remain places for connection, collaboration, and innovation. We are committed to building an inclusive workplace that celebrates the cultures, personalities, and preferences of our colleagues, who in turn help build our business's success and reflect the diversity of the communities we serve. Our stores are welcoming places for everyone, with colleagues trained to support those with visible or hidden disabilities through the Sunflower Lanyard programme.

As a large business with diverse roles and flexible working patterns, Tesco can find something that suits you. We celebrate diversity and welcome everyone. Our inclusive recruitment process ensures candidates can thrive and request any necessary adjustments. For more information on accessibility support, visit Tesco Careers Accessibility.

If you need additional support, please email tescoireland.recruitment@tesco.ie. This will help us understand how we can best support you through the recruitment process.