Customer and Colleague Engagement - Business Partnering and Change Lead

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy (e.g.: home-office)
• Relocation Bonus when permanently moving to Hungary
• Language Allowance - included in the indicated salary

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.

#LI-ES1

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• Be the first point of contact towards stakeholders and represent the Customer and Colleague Engagement Centre
• Be the owner of the business area related continuous improvement plan
• Analyse, understand and surface back to the business the drivers of contact and the things that erode the customer or colleague experience
• Own the business area specific yearly forecast and work together with the resource planners to prepare the operation for the upcoming changes
• Come up with improvement ideas and drive changes to deliver
  • Value for the business
  • Increased customer and colleague satisfaction
  • Efficiency
  • Workload reduction
• Implement and maintain the service management framework

• Secondary or higher education
• 2-3 years professional experience
• Advanced Czech or Slovak language knowledge
• Advanced level English knowledge
• Nice to have Hungarian language
• MS Office
• Managing and implementing change, CI
• Critical thinking and strong problem-solving skills,
• Analytical skills
• Programme Management level planning and organizing

#LI-ES1

#LI-Hybrid 

We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people - customers and colleagues - globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Solutions & Technology we support our business in operating efficiently and serving shoppers a little better every day.