Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Permanent Apply by 30-Apr-2025
About the role
This role will be accountable for the promotion, facilitation, maturity, delivery and impact of Process Experience globally across designated Functions internal and external to TBS to build a sustainable CI/OpEx and Process maturity and culture delivering tangible direct and indirect benefits as well as improvements in Customer, Supplier and Colleague experience.
What is in it for you
At Tesco, we are committed to providing the best for you.
As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.
Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.
Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.
Salary - Your fixed pay is the guaranteed pay as per your contract of employment.
Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually
Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.
Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.
Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.
Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.
Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.
Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.
Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.
You will be responsible for
Partnering with senior leadership stakeholders both internal and external to TBS in the development of CI/OpEx and Process capability and culture across their functions:
- Build a prioritised pipeline of Global Process Experience Team (GPX) programmes and projects that support the functional business objectives and plans of senior stakeholders
- Ownership and development of Global Process Experience Team (GPX) business cases and proposals through idea inception, creation, sign off, delivery and closure
- Develop transformation and maturity plans at functional and operational level
- Oversight and leadership of Global Process Experience Team (GPX) opportunity, scoping and health/maturity assessments
- Ownership of Global Process Experience Team (GPX) mandating with senior stakeholders and their teams
- Accountable for multiple Global Process Experience Team (GPX) programmes and projects and their benefit delivery in terms of People, Quality, Cost and Delivery (PQCD) KPIs
- Trusted advisor to functional senior leaders and their teams and able to challenge, support, advise and collaborate
- Business and Group-wide thought leadership and development of CI/OpEx and Process maturity and CI Operating Model development
- Expert design and delivery/facilitation of strategic and functional Kaizen Events
- Lead Business Unit scale/scope cost transformation Discovery processes to identify efficiencies, process, people and technology solutions
- Alignment of Functional CI capability and collaboration and development of cohesive functional support and delivery with other change and improvement teams
- Centre of Excellence lead within team with expertise ownership and development of appropriate key methods and models
- Ownership of accreditation strategy and programmes within partnered function(s)
- Oversight, leadership, development, coaching and mentoring of WL2/WL1 in OpEx/CI/Change
- Ownership of governance, communication, reporting, management and PQCD of programme delivery and outcomes within the partnered function(s)
- Development and ownership of internal and external revenue streams/income/cross charging for areas of accountability
- Building a network and community of group wide and external stakeholders aligned to the partnered function(s)
- Design and delivery of leadership training and workshops
- Ensuring alignment of processes to Tesco Service Model & Process Architecture principles
You will need
- Internal or external operations consulting delivery
- Lean Six Sigma Programme and Project work, Leadership and manager coaching of Lean Six Sigma projects
- How to use Change Management methodologies and techniques when deploying change
- Cost transformation analysis and design solutions
- Experience in Design Thinking and best to utilize this in different environments
- Coaching of Teams, Managers & Leaders in Lean & Change Management in large organizations
- Deploying/supporting deployment of Behavioral Change programmes in large organizations
- Influencing at all levels with regards to initiating and deploying change
- Lean, Six Sigma & Change Managment Qualifications desirable
About us
Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.
Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues.
Tesco Business Solutions:
Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.