Tesco Hungary TBS-Budapest Apply by 28-Jun-2025
What is in it for you
Internship details:
This is a university internship opportunity. The duration of the internship is flexible and will align with the requirements set by your academic institution. The program will start in September, and the selection process will take place on July 8, 2025.
If you're interested in gaining real customer service experience and contributing to the future of Tesco\s service operations, we'd love to hear from you!
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You will be responsible for
Join our Customer and Colleague Engagement Centre (CCEC) and gain hands-on experience supporting Tesco customers and colleagues through real-life service interactions and process improvement initiatives. This internship is a great opportunity to see the frontline of a customer-focused organization while also contributing to long-term operational improvements.
What you'll be doing:
As an intern, you'll start with comprehensive training and spend the first part of the program handling customer calls and emails, supporting either the Clubcard or GHS (Grocery Home Shopping) team. This will give you a deep understanding of our customers\ needs and how we deliver service excellence.
After this period, you'll shift your focus toward documenting and improving internal processes, working closely with our Operational Support Leads. This phase of the internship will strengthen your analytical, communication, and documentation skills while giving you insight into continuous improvement in a dynamic customer service environment.
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You will need
What we're looking for:
- Ongoing University studies
- Strong communication skills (spoken and written) in English and Hungarian
- Customer-focused mindset and empathy
- Willingness to learn and adapt in a fast-paced environment
- Attention to detail and ability to document processes clearly