Tesco UK Welwyn Garden City Hybrid Full-Time Permanent Apply by 03-Jul-2025
About the role
Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, out shopping, on the move, anywhere in the world.
We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.
Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We’re driving innovation and transforming Technology to become the world’s leading e-commerce business.
We need people who share our ambition to deliver for our customers. Passionate and confident people willing to
take the initiative and drive us forwards. In return, we offer excitement, a great team, an excellent benefit package, and significant career development opportunities.
Joining us means playing a part in: defining, building and launching an ambitious roadmap of digital products that could affect the lives of millions of people over the years to come.
About the Business Agility Team
The Business Agility team’s mission is to enable Technology & Online to win together by building adaptable capabilities, demonstrating agility behaviours, implementing effective ways of working, and driving continuous excellence. Consisting of 3 capabilities, Agility Coaching, Product Ops and UX Design & Research Ops, we sit within the Product function in Technology.
As a key member of the Business Agility team, the Lead Business Agility Coach leads a team of Senior Business Agility Coaches and Business Agility Coaches to design and implement strategic initiatives focused on creating adaptable capabilities and agility behaviours, implementing effective ways of working and driving continuous excellence. These initiatives target complex problem areas impacting various verticals or department, requiring the ability to think strategically, quickly assess the context, gather relevant data, and implement meaningful change while guiding stakeholders through the journey. Leveraging a wide range of Agile, Lean, and other relevant practices, the Lead Business Agility Coach collaborates with the Head of Business Agility and fellow Lead Business Agility Coaches and Lead Operations to co-create and deploy the blueprint for Tesco's Agile ways of working.
Additionally, the Lead Business Agility Coach has line management responsibilities, including recruitment, mentoring, and supporting the career progression of team members.
What is in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
You will be responsible for
- Develop and execute the annual strategy for Agility Coaching capability in collaboration with Senior Business
- Agility Coaches and Business Agility Coaches.
- Define, implement, and continuously refine the team operating model and structure to ensure it meets
- organisational needs.
- Select, recruit, and build a high-performing team of Senior Business Agility Coaches and Business Agility
- Coaches.
- Analyse and understand the organisational context (people, processes, products) to tailor impactful changes
- and solutions.
- Identify and prioritise problem areas affecting multiple areas based on insights, business priorities, and the
- Business Agility mission and strategy.
- Define and recommend optimal solutions that incorporate industry best practices while aligning with Tesco's
- specific context.
- Lead and deliver change initiatives that are appropriately tailored to the context and scale of impact across
- the department.
- Design and deliver targeted learning experiences in various formats, tailored to the knowledge levels of
- diverse audiences.
- Prepare and facilitate workshops and ad-hoc events for large groups to promote collaboration and
- engagement.
- Coach leaders and senior leaders on adopting the Business Agility mindset and effective Agile practices.
You will need
As a practitioner, the skills we are expecting to see:
- Deep expertise in Agile frameworks and methodologies (Scrum, Kanban, Lean), both theoretically and
- practically.
- Proven ability to influence and lead change at all levels of the organisation, with strategic insight into when
- to intervene effectively.
- Exceptional facilitation, coaching, and mentoring abilities, particularly with high-performing teams and
- leadership.
- Strong analytical and problem-solving skills, complemented by a collaborative mindset.
- Extensive experience in managing and facilitating large-scale organisational change initiatives, ensuring
- successful adoption of the blueprint
- Outstanding communication and interpersonal skills, adept at engaging with diverse stakeholders.
- Flexibility and adaptability to refine practices to meet varying contexts and organisational challenges.
- Proficiency in leveraging metrics and data to inform strategic decisions and assess performance.
- Strong capability to engage with senior stakeholders to ensure alignment and support for initiatives.
- Proven capacity to mentor and develop coaches and future leaders within the organisation.
You’ll need to have demonstrated experience of:
- 8+ years of experience in Agile coaching or related roles, with a strong track record of leading Agile Coaching
- practices and teams
- Significant experience driving organisation-wide change initiatives, effectively managing resistance and
- fostering a culture of continuous improvement.
- Proven ability to utilise metrics and data to assess team performance and guide strategic decision-making.
- Experience facilitating conflict resolution and promoting collaborative problem-solving environments.
- Familiarity with Agile tools (e.g., Jira, Trello) and collaboration platforms (e.g., Confluence, Miro).
- Relevant Agile certifications (Certified Scrum Master, ICAgile Agile Coaching, ICAgile Team facilitation, Kanban Foundation, Enterprise Coaching, Certified Agile Leadership)
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About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.