Manager - Service Management

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about different flexible working options. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a career, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. You will spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely.

Tesco is dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we would provide you with:

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy (e.g.: home-office)

We are looking for an experienced Service Management professional who can drive operational excellence, improve service performance, and support business growth through strong collaboration, governance, and data-driven decision making.

In this role, you will work closely with senior stakeholders and cross-functional teams to ensure high-quality service delivery, identify improvement opportunities, and help create efficient and scalable operational processes.

Your Main Responsibilities

• Develop a strong understanding of service functions, operational processes, systems, and reporting structures
• Monitor and analyse service metrics, identify trends or performance issues, and provide clear insights for leadership teams
• Support and strengthen service management practices across different business areas
• Lead regular service reviews with stakeholders and ensure follow-up actions are tracked and completed
• Act as the main point of contact for service-related operational matters
• Drive continuous improvement initiatives focused on reporting, governance, automation, and operational efficiency
• Collaborate with business and technology teams to improve service performance and customer satisfaction
• Prepare governance materials, reports, and presentations for senior leadership

What You Will Bring

• 8-10 years of experience in Operations, Programme Management, or Service Management roles

• Experience working across multiple business and technology functions
• Strong analytical skills with experience managing and interpreting complex datasets
• Ability to identify trends, risks, and opportunities for improvement
• Experience establishing or improving service management frameworks is an advantage
• Strong stakeholder management and communication skills
• Ability to work in a fast-paced, agile, and evolving environment
• Proactive mindset with strong problem-solving and change management skills
• Professional level of English, both written and spoken

#LI-ES1

#LI-Hybrid

We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people - customers and colleagues - globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Solutions & Technology we support our business in operating efficiently and serving shoppers a little better every day.