Personalisation Process Optimisation Lead

We have an exciting opportunity in the newly formed Personalisation team for a Personalisation Process Optimisation Lead. You'll be working closely with teams across the Tesco Group to embed and optimise processes for the delivery of the personalisation strategy, which will be a key driver of Tesco's ongoing growth. Working with Agile teams, you will be responsible for analyzing data, documenting business scenarios and processes, capturing requirements, influencing stakeholders, and recommending improved ways of working across functional teams based on Personalisation capabilities delivered. You will advocate streamlining of impacted planning and delivery processes to create value for Tesco's Customers and Colleagues.

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• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

Working across the Tesco group, including with Tesco Mobile & IMS, to deliver Group personalisation capabilities. 

Eliciting and documenting business outcomes through various methods like interviews, workshops, and surveys. 

Mapping and analyzing current business processes to identify inefficiencies and areas for improvement.   Use data modelling practices to analyse your findings 

Developing and recommending solutions to streamline processes, improve efficiency, and reduce costs. 

Collaborating with stakeholders to gather outcomes, communicate project status, and manage expectations. 

Consider opportunities and potential risks attached to suggestions you make Managing stakeholder expectations and addressing their concerns. 

Gain agreement, usually from senior management, of the best method of introducing recommendations to the business 

Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern 

Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary 

Support colleagues across functions and teams in making recommended changes, including helping to resolve any issues 

Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation. 

Implementing and monitoring process improvements. 

- Business and Data analysis experience in a large customer-focused organisation 

- Proven track record in designing and implementing changes to working practises. 

-Experience in influencing senior stakeholders 

- Experience working in Supplier Facing/ Commercial roles 

- Experience working in a cross- functional environment across group entities 

- Experience working in both traditional and agile environments, particularly in roles where personalisation and innovation are key

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You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.