Tesco UK Welwyn Garden City Full-Time Apply by 29-Apr-2025
About the role
Be part of our exciting Observability and Incident Management Team, which impacts every part of our core technology and the highly experienced technology and product teams who use them.
You will play a pivotal role in our journey to influence both the technical and cultural strategy across our channels. Supporting teams to gain the insight they need to make data driven decisions that directly impact our brand, our bottom line and overall colleagues and customer experience.
Ultimately, we are solving problems to ensure groceries are delivered to stores, colleagues can do their jobs and customers have a great experience whenever interacting with Tesco.
If you’re a Product Manager that’s customer focused, thrives with hard problems, loves a fast-moving environment, and wants to make a real difference to our colleagues across the globe then we would love to hear from you!
What is in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
You will be responsible for
• Engage with stakeholders and Senior Product Manager to formulate the vision, strategy and long-term roadmap and execute it well by constantly managing the stakeholders expectations, working through dependencies across multiple products/ teams
• Understand key user personas, customers & stakeholders for my product and their pain points
• Effectively document and explain new requirements to the engineering team using user stories, personas, and acceptance tests and help the team in breaking down a complex piece of work/ epic into smaller, deliverable chunks of value that can be delivered faster
• Steer sprint/ release planning sessions by working with my delivery counterparts to plan sprints/ releases that deliver maximum business value in least effort
• Lead discovery work around minimum viable product (MVP) for any new product/feature, collaborating with delivery teams to prototype and validate the MVP
• Drive experiments against defined hypotheses, create MVPs towards robust data-driven decisions on product improvements and their influence on product performance indicators
You will need
Technical:
• Understanding observability concepts:
o strong grasp of the observability pillars - logs, metrics, traces
o familiarity with distributed systems, microservices and their challenges
• Experience with Observability tools:
o Hands on knowledge of tools like New Relic, Splunk, Grafana, VM and Open Telemetry
o Exposure to trends in observability frameworks and standards.
• Engineering experience:
o Ability to collaborate with engineering, understanding their points and translate into product needs.
o Familiarity with software development lifecycles, CICD and DevOps. Exposure to APIs, Backend Apps.
• Data Analysis:
o Ability to interpret patterns, anomalies and opportunities from complex sets of data.
Leadership:
• Collaboration and cross functional alignment
o Ability to work with diverse teams including engineering, operations, product and leadership
o Skilled at mediating between conflicting priorities and driving consensus
• User-centric approach
o Empathy for end users (developers, operators), ensuring solutions are intuitive and effective
• Change Management
o Experience in leading initiatives that introduce new processes, concepts and tools
o Ability to drive adoption of observability practices within the organization
• Influence and advocacy
o serve as a champion for observability, fostering a culture the proactive monitoring and reliability
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.