Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Permanent Apply by 13-Oct-2025
About the role
As a Systems Anlays you work independently across the Service Management disciplines to support service delivery and continuous improvement to Service and Operations areas. You have specialist knowledge of specific ITSM systems and reporting tools and are responsible for the support process for that specialism.
You will be responsible for: You deliver quality services for all stakeholders, with the impact ranging from saving time and effort to re-defining normal. You exhibit practical knowledge of various systems, infrastructure, and applications used within the Tesco business environment, knowing the latest technology and Service Management trends. You own and deliver reporting that supports operational targets and outcomes.
What is in it for you
At Tesco, we are committed to providing the best for you.
As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.
Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.
Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable.
Salary - Your fixed pay is the guaranteed pay as per your contract of employment.
Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.
Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.
Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.
Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.
Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.
Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.
Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.
You will be responsible for
Provides systems monitoring and support as a member of technical team
• Collaborate with Infrastructure and Applications teams to assist in how they support systems/apps
• Keep my technical skills up to date and keep track of new technologies
• Demonstrates initiative towards process automation/ simplification
• Demonstrates accurate capturing of information
• Flair for issue diagnosis, through to resolution
• Able to assess and prioritise tasks, based on their impact, escalating where required
• High quality resolution of incidents
• Can apply incident, problem and change concepts, as based on ITIL
• Analytical approach to problem solving
• Demonstrates empathy, even when under pressure
• Clear and concise in communication at all times
• Readily owns issues and communication through to resolution
• Follow established practices and guidance using the latest tools and techniques.
• Possess knowledge of relevant SLA’s and their implications for support
• Collaborate with Infrastructure and Applications teams to assist in how they support systems/apps
• Keep my technical skills up to date and keep track of new technologies
• Demonstrates initiative towards process automation/ simplification
• Demonstrates accurate capturing of information
• Flair for issue diagnosis, through to resolution
• Able to assess and prioritise tasks, based on their impact, escalating where required
• High quality resolution of incidents
• Can apply incident, problem and change concepts, as based on ITIL
• Analytical approach to problem solving
• Demonstrates empathy, even when under pressure
• Clear and concise in communication at all times
• Readily owns issues and communication through to resolution
• Follow established practices and guidance using the latest tools and techniques.
• Possess knowledge of relevant SLA’s and their implications for support
You will need
Understanding of
Service management
Monitoring and operations
Process automation
Data analytics and reporting
Operational efficiency
Market Knowledge (Service & Operations)
Supplier performance management
Core Technology
Retail Technology Awareness
Communication & Influencing
Curiosity & Learning
Embracing and Enabling Change
About us
Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.
Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues
Tesco Technology
Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles.
At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations – from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built.