Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Permanent Working hours 45 Apply by 23-Jun-2026
About the role
Systems Analysts provide first level of technology support to our colleagues across the organisation. You use technology tools to record, diagnose and resolve the issues or transfer to support teams for further investigation/resolution. You address issues holistically and prioritise them according to the business impact. You exhibit excellent interpersonal skills to ensure customer satisfaction.
What is in it for you
At Tesco, we are committed to providing the best for you.
As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.
Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.
Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable.
Salary - Your fixed pay is the guaranteed pay as per your contract of employment.
Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.
Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.
Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.
Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.
Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.
Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.
Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.
You will be responsible for
• Act as first point of contact for any desktop/access related technology issues reported via Service Desk (Service Desk role only)
• Act as first point of contact in 24/7 operations centre for responding to systems alerts generated via monitoring tools (Operations role only)
• Able to accurately capture all information required for investigation and diagnose technology issues
• Prioritise issues based on impact and urgency, transfer or escalate where required
• Highlight wide impact issues and coordinate with relevant teams to facilitate resolution within SLA
• Collaborate with colleagues, peers, senior systems analysts and managers to resolve/escalate incidents/problems
• Identify similarities, patterns of repetitive tickets and flag it to Senior Systems Analyst to get a solution/workaround
• Work with colleagues to provide resolution in an effective, empathic and timely manner
• Customer focussed, demonstrates empathy, even when under pressure with clear and concise communications
• Keep up to date with technology and use this knowledge to improve resolution times
• Self-motivated, team player & adaptable to new technology
• Possesses knowledge of relevant SLA’s and their implications for support
• Identify, recommend process improvements where relevant
• Seek to pass on knowledge to others and manage time efficiently
You will need
Working knowledge (must have):
ITIL processes (Incident Management)
Excellent communication Skills
Microsoft Windows and Office Troubleshooting
Network Troubleshooting
Ticketing systems & SLA
Windows Desktop Support
Good to have:
- Database knowledge
About us
At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.
At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.
We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone’s life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.