Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Permanent Working hours 45 Apply by 05-Feb-2026
About the role
Responsible for ensuring service uptime and reliability for messaging and collaboration platforms, with a strong focus on Microsoft 365 (M365), Exchange On-Premises, Teams, SharePoint, OneDrive, automation, and hybrid environments. Key activities include maintaining operational KPIs, proactively resolving incidents, managing vendors, and driving efficiency through automation and process improvement. The role also requires staying up to date with AI-related components and Co-pilot features to enhance operational capabilities.
What is in it for you
At Tesco, we are committed to providing the best for you.
As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.
Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.
Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable.
Salary - Your fixed pay is the guaranteed pay as per your contract of employment.
Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.
Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.
Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.
Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.
Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.
Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.
Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.
You will be responsible for
Service Uptime & KPI Management
· Monitoring and maintaining the health and availability of M365 workloads, including Co-Pilot and Power Platform, ensuring adherence to defined KPIs and SLAs.
· Rapid response to incidents, performing root cause analysis, and implementing corrective actions to minimise downtime across all collaboration platforms.
· Tracking and reporting on service performance metrics for Exchange, Teams, SharePoint, and OneDrive, identifying trends and areas for improvement.
· Collaborating with internal teams and vendors to resolve service-impacting issues and escalate as needed.
Operations, Automation & Vendor Management
· Implementing and managing automated solutions for routine operational tasks (e.g., mailbox provisioning, Teams/SharePoint/OneDrive compliance checks, health monitoring).
· Using scripting (PowerShell, etc.) to streamline repetitive activities and reduce manual effort across all M365 workloads.
· Maintaining up-to-date knowledge of M365, Exchange, Teams, SharePoint, OneDrive, Power Platform, and AI-related components including Co-pilot features relevant to operations.
· Identifying opportunities for automation and process optimisation to improve service reliability and efficiency for all collaboration services.
· Managing relationships with vendors, coordinating support, and ensuring timely resolution of escalated issues.
Change Management, Risk Management, Incident Management
· Leading and supporting change management processes for messaging and collaboration platforms, ensuring changes are planned, documented, and communicated.
· Identifying, assessing, and mitigating risks associated with messaging operations and platform changes.
· Managing and resolving incidents, including escalation, documentation, and post-incident reviews to drive continuous improvement.
Compliance, Security & Retention Policies
· Ensuring compliance with organisational, legal, and regulatory requirements for messaging and collaboration platforms.
· Implementing and maintaining security controls, monitoring for threats, and responding to security incidents.
· Managing retention policies for email, Teams, SharePoint, and OneDrive to ensure data is retained and disposed of according to policy and compliance standards.
Hybrid Setup & Directory Synchronisation
· Supporting and maintaining hybrid messaging environments, including Exchange Hybrid configurations.
· Managing and troubleshooting Azure AD Connect (AAD Connect) for directory synchronisation between on-premises Active Directory and Azure AD.
· Ensuring secure and seamless mail flow and user provisioning across hybrid setups.
· Keeping up to date with best practices and changes in hybrid and synchronisation technologies.
Exchange On-Premises Operations
· Maintaining on-premises Exchange servers, including regular health checks and patch management.
· Managing mailboxes, databases, and ensuring database availability and integrity.
· Configuring and supporting network load balancing for high availability.
· Managing SMTP relay concepts and troubleshooting mail flow issues.
· Handling certificate renewals and ensuring secure communications.
· Performing backup, restore, and disaster recovery operations for Exchange environments.
You will need
· Strong operational expertise in M365 (Exchange Online, Teams, SharePoint, OneDrive) and Exchange On-Premises.
· Experience with Power Platform (Power Automate, Power Apps) for operational automation.
· Proficiency in automation tools and scripting (PowerShell, etc.).
· Analytical and problem-solving skills for incident resolution and service improvement.
· Understanding of Active Directory, Azure AD, and hybrid directory synchronisation (AAD Connect).
· Familiarity with Microsoft Licensing and service management (on-premises and cloud).
· Awareness of AI-driven tools and Co-pilot features for operational enhancement.
· Professional certifications in Exchange Server (On-Premises), Exchange Online, M365 Administration, Co-Pilota, automation technologies (e.g., PowerShell, Power Platform, or equivalent), compliance, or cloud technologies are advantageous.
About us
At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.
At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.
We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone’s life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.