Team Leader - Fixed Term

An opportunity has arisen for multiple fixed term (12 months) Team Leaders at our Dundee Customer Engagement Centre. There are various full time and part time positions working over business hours including weekend working:

• 14:45 – 23:00, 1 in 3 Saturdays off (Saturday shift 15:00 – 23:00) X 3
• 07:00 – 15:15 1 in 3 Saturdays off (Saturday shift 07:00 – 15:00)

Reporting to an Operations Manager, you will be responsible for leading and motivating your team to deliver operational and service excellence across all business KPIs, continually striving to improve efficiency and service through effective communication, colleague engagement, coaching and development of your team. 

• Ensuring I understand our Core Purpose and the role I play in delivering this
• Role modelling the Tesco values and leading by example in what I do and how I behave 
• Creating a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day. 
• Delivering our key metrics and performance measures 
• Collaborating with teams to ensure colleagues have the information they need to serve their customers. 
• Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issues
• Ensuring standard operating procedures are current and adhered to by my team 
• Ensuring the team receive all training, knowledge and development to provide a quality service and deliver expectations 
• Holding inspiring everyday conversations with my team, recognising great performance and encouraging a focus on development and career aspirations 
• Supporting the performance of my team, providing structured guidance, expectations and accountability to improve performance in line with process 
• Regularly meeting with my direct reports on a 1 to1 basis and providing feedback 
• Creating an inclusive culture for all colleagues where everyone is welcome 
• Ensuring equal career development opportunities for all colleagues in my team 
• Owning team action plans to create a "Great Place to Work" based on feedback and insight from colleagues
• Spotting and surfacing opportunities to address what gets in the way of great performance and improving colleague and customer experience 
• Setting clear individual performance objectives with each member of my team 
• Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager 
• Continually developing my skills to be the best I can be in my role.

Key people and teams you will work within and outside of Tesco:

• Operations Team
• Resource Planning Team
• Service Experience Teams
• People Team 
• Learning and Development Team
• Operational Support Team
• Stores

People, budgets and other resources I am accountable for in my job:

You will need

Operational skills relevant for this job:

• Analysis and Problem solving
• Communication
• Planning and Organising
• Conflict resolution
• Logical thinking and Decision making
• Coaching and development
• Collaboration/Empathy/Responsiveness/Resilience and Innovation

Experience relevant for this job:

• •Relevant experience in managing a team of direct reports.
• •People Management experience
• •Track record in coaching teams to deliver strong performance against key metrics.
• •Excellent communicator – verbal and written
• •Track record in identifying opportunities and problem solving to provide solutions
• •Experience working on own initiative, along with working as part of a wider team

You will receive an email confirmation once your application has been submitted successfully. 

Closing date for this vacancy is close of business on Thursday 26^th June 2025.

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.