CE Lead Insight Performance and Capability Manager (fixed term)

WHY YOU WILL LIKE WORKING WITH US:

• Employee Clubcard discount
From start of your employment you´ll receive 15% employee discount for purchases in Tesco and Tesco online.

• Pension savings
Pension savings contribution up to 240 Eur p.a. (conditioned by 1y lenght of service).

• Cafeteria
Flexible bonus system which offers to choose benefits based on own preference.

• Loyalty bonus
We appreciate your loyalty and for each 5 worked-off years you´ll get bonus up to 530 EUR

• EAP
Psychological, legal, financial consulting for free.

• Clubcard coupons
Special 50Eur coupon for birth of child.
Back to school 22 EUR coupon for school supplies

• Sport card
We support active lifestyle of our colleagues.

• Refferal bonus
Referral bonus for our colleagues in amount of 220 EUR.

• Time-off
We provide 25 days of vacation for all regardless of age. Similarly our colleagues can use time off in case of important life events (wedding, moving, accompanying of kid for 1st day of school).

• Job flexibility
When scheduling work shifts we take into consideration your individual needs, family situation & health status.

• Virtual GP (Doctor)
24/7 healthcare support for you and your family - available anywhere and anytime


Monthly gross salary: 3060 EUR month/gross + employee card with which you can save up to 1100 EUR per year on purchases at Tesco

The role is for fixed term

WHAT THE JOB IS ABOUT:

Customer Insight is a pivotal driving force of our business decisions at Tesco Central Europe.

Purpose of the roleis to synthesize a multitude of research and analytic sources on customer perception, behaviour, market trends, and turn them into a clear insight narrative on Tesco's performance on our czech, hungarian and slovakian markets. Ensure we have the right data, tools, and capabilities in the team to enable this.

• Own Customer Insight agency relationships for the CE region
• Own CE Market Data and Customer Research roadmap including reporting
• Create a clear Customer and Market narrative that brings together behaviour analysis, market performance, customer experience and customer research inputs.
• Write executive summaries and conduct presentations, workshops.
• Coordinate the collaboration across Tesco Insight Centre of Excellence
• Own CE Insight capability building plan, aligned with the Group Insight team
• Lead and overseeing a team of three specialists.
• Synthesize inputs into a clear business narrative, engage senior stakeholders and drive customer-centric decisions.
• Delivering internal and external data & research sources, defining report and solution development briefs, and developing insight capabilities across the team.
• Work closely with the in-country partners on insight projects and will coordinate the collaboration with in-house analytic teams across multiple functions, as well as agencies.

WHAT YOU WILL NEED:

• University studies
• 5+ years' of working experience in Customer Insight, preferably analytics as well as research.
• Upper intermediate level of English language knowledge
• Strong understanding on retail market
• People management experience
• Outstanding storytelling skill
• Ability to influence stakeholders across multiple levels of seniority
• Working experience at multinational companies with a matrix structure is an advantage

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.

We know life looks a little different for each of us. That´s why at Tesco, we always welcome chats about different flexible working options. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. You will spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely.