Colleague Experience & Retail Planning Manager

As the Colleague Experience & Retail Planning Manager, you will lead and coordinate initiatives that enhance the colleague experience and streamline retail planning processes across our stores. Your work will empower Store Teams to consistently deliver exceptional customer service by ensuring operational clarity, supporting capability development, and providing the tools and structures needed for effective retail execution.

This role sits at the heart of our store operations, driving alignment between strategic priorities and day-to-day execution. You’ll collaborate across functions to design and implement initiatives that improve how our colleagues work, feel, and grow—ultimately shaping a more engaging and productive retail environment.

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Competitive Salary
• Life Assurance
• Pension Scheme*
• Bonus Scheme*
• Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
• 24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
• Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long, these various discounts can be extended to a family member with a 2^nd Clubcard available.*
• Annual leave starting at 23 days
• Save As You Earn Scheme*

*Entry requirements and rules of the scheme apply
 

• Design, develop and deliver key propositions in Colleague experience areas
• Builds strong, collaborative relationships with store teams, HR, operations, and central functions
• Produce and maintain weekly retail dashboards to support visibility of performance and priorities
• Support Retail Leadership Teams and Half-Year Retail Review meetings with planning and materials
• Use the capability planner to ensure retail calls and meetings are scheduled effectively and do not clash
• Collate and distribute KPI packs and Big 6 reports by proactively engaging stakeholders to ensure timely and accurate reporting
• Coordinate operational training initiatives and manage the process and sign-off through the capability planner
• Ensure training plans are aligned with business priorities and store needs
• Plans and coordinates colleague engagement events, training sessions, and operational reviews
• Manages logistics, templates, venues, and communications to ensure smooth execution
• Gathers and interprets colleague feedback, engagement scores, and operational data to inform improvements
• Maintain Tesco Help and Comms Centre administration, including updating for new initiatives and tools
• Set up new stores in relevant systems and ensure operational readiness
• Communicate changes to store manager lists and manage area distribution lists in Outlook
• Collate weekend duty rosters for Retail Weekly and UK-wide lists
• Update hierarchy structures as needed and escalate access issues for resolution

• Stakeholder management/strong network building skills
• Excellent communication skills (written & verbal)
• Ability to tell compelling stories in a simple way
• Highly responsive and resilient
• Planning and coordination
• Data and insight handling
• Change enablement
• Programme Management
• Customer and Colleague Centricity
• Data management and analytical experience
• Store operations experience
• MS Office

At Tesco, our vision is to become every customer’s favourite way to shop, whether they are at home or on the move. Our core purpose is to serve our customers, communities, and the planet a little better every day.

At Tesco, we pride ourselves on having an inclusive culture where everyone can truly be themselves. This is embedded in our values: we treat people how they want to be treated. We celebrate diversity and recognize the value and opportunity it brings, ensuring our colleagues feel they can be themselves at work and are supported to be at their best.

We have embraced a blended working week, combining office and remote working. Our offices remain places for connection, collaboration, and innovation. We are committed to building an inclusive workplace that celebrates the cultures, personalities, and preferences of our colleagues, who in turn help build our business's success and reflect the diversity of the communities we serve. Our stores are welcoming places for everyone, with colleagues trained to support those with visible or hidden disabilities through the Sunflower Lanyard programme.

As a large business with diverse roles and flexible working patterns, Tesco can find something that suits you. We celebrate diversity and welcome everyone. Our inclusive recruitment process ensures candidates can thrive and request any necessary adjustments. For more information on accessibility support, visit Tesco Careers Accessibility.

If you need additional support, please email tescoireland.recruitment@tesco.ie. This will help us understand how we can best support you through the recruitment process.