Global Process Experience Senior Consultant

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about different flexible working options. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. You will spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely.

Tesco is dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy (e.g.: home-office)

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.

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About the Role

We're looking for a passionate and driven Global Process Experience Senior Consultant to join our Global Process Experience (GPX) team — a dynamic group driving transformation across Hungary, Slovakia, Czech Republic, Bangalore, and the UK.

In this role, you'll drive Continuous Improvement (CI), Operational Excellence (OpEx), and Process Maturity across global Functions and Operations — both within and beyond Tesco Business Services (TBS), to deliver measurable benefits for our Customers, Suppliers, and Colleagues.

You'll play a pivotal role in Cost Transformation Discovery, and promoting, facilitating, and delivering the Process Experience agenda globally — ensuring our operations continually evolve and excel.

What You'll Do

• Support and train individuals and teams across regions to identify improvement opportunities and implement impactful solutions.
• Partner with business leaders and GPX Partners to proactively uncover efficiency opportunities across people, process, and technology.
• Lead and facilitate strategic Kaizen events, leadership workshops, and capability-building sessions.
• Collaborate with cross-functional teams (Service Experience, Digital, etc.) to ensure CI initiatives align seamlessly with broader business change programs.
• Embed PDCA thinking as a core way of working, fostering continual learning and improvement.
• Measure and report benefits and progress through structured programme governance and post-implementation reviews (PIRs).
• Support business case creation and cost transformation discovery to identify efficiencies and deliver tangible value.
• Champion and sustain the OpEx/CI culture across Tesco through coaching, mentoring, and leadership engagement.

What you'll bring

• Proven experience in driving Continuous Improvement / Operational Excellence within a multinational or shared services environment.
• Strong knowledge of Lean, Six Sigma, and Change Management methodologies (certification preferred).
• Demonstrated ability to lead transformation, mentor others, and influence across all levels of the organization.
• Expertise in Project and Programme Management, Business Case Development, and Cost-Benefit Analysis.
• Exceptional facilitation and communication skills in English (C1 level or higher).
• A proactive, curious mindset with a passion for driving sustainable, data-backed improvement.

Required Qualifications

• University degree (or equivalent professional experience)
• 3-4 years of experience in Continuous Improvement, Operational Excellence, or related areas
• Lean Six Sigma certification (Lean Advanced Practitioner, Green Belt or equivalent preferred)
• Project and Change Management certification/experience
• Proven ability to deliver cost transformation and process optimization initiatives
• English fluency (C1 level or higher)

We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people - customers and colleagues - globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Solutions & Technology we support our business in operating efficiently and serving shoppers a little better every day.