Lead Online Operations Development Manager - 18 Month Fixed Term Contract

Tesco is the biggest Online grocer in the UK and one of the largest in the world. Our Fulfilment operation is fundamental to supporting the success of Online, and the greatest lever in achieving our profitability objectives.

As a Lead Operations Development Manager, you’ll turn strategy into action by delivering plans effectively and working collaboratively with a wide range of functions and colleagues. You’ll lead projects and people, share your expertise, and help set the standard for the team while fostering a culture of inclusion and excellence.

You'll work in an Agile environment as part of a squad of colleagues working towards a common goal.

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

• Work in an Agile environment, where everyone has the opportunity to shape their work and collaborate across different skills to achieve shared goals.
• Follow Tesco’s project management principles, including stakeholder engagement, project setup and organisation, budget management, and delivering cost savings and customer experience improvements.
• Define projects clearly from the start, keeping them on track and within scope.
• Allocate resources effectively, engaging subject matter experts and motivating them to contribute to successful delivery.
• Manage risks and issues, and lead a clear governance process.
• Handle interdependencies and facilitate open dialogue, working together to deliver outcomes that benefit customers, colleagues, and the planet.
• Design and implement clear plans, partnering with people and communications teams when needed.
• Monitor progress and keep stakeholders informed, including business leaders, on key deliverables.
• Inspire and engage others to achieve great results, making customers and colleagues feel valued.
• Share your knowledge and enthusiasm, helping make Tesco a great place to work and shop.
• Take ownership of processes and systems, ensuring they are efficient and effective, and quickly finding simple solutions to challenges.
• Champion technology and digital innovation, making sure it’s part of key decisions.
• Be flexible in your approach, managing multiple projects across Online to improve the shopping experience and simplify operations.
• Close projects effectively, conducting post-implementation reviews, sharing lessons learned, and driving continuous improvement.
• Lead and develop a team of Operations Development Managers, supporting their growth and success.

Operation skills relevant for this job:

• Knowledge of Online business models and economics, supply chain and store processes, commercial income lines and product economics
• Gather and interpret customer insight
• Experience in leading a and developing people, encouraging great performance
• Advanced project/programme management skills with proven experience of executing full projects through full lifecycle
• Strong strategic thinking and proposition development skills and a analytical mindset with problem-solving ability
• Ability to bridge between strategic thinking and pragmatic implementation
• Excellent partnership skills, being a clear and engaging communicator, both written and verbal
• Ability to influence and build relationships at all levels
• Experience in using advanced project management methodologies

Experience relevant for this job:

• Retail operations
• End-to-end Project Management experience including handling complex stakeholder networks
• Experience in delivering change projects
• Budget management and commercial acumen
• Curious mindset with a focus on growth and learning
• Proven track record in joint business planning and delivering cross-functional initiatives from concept to rollout
• Ability to manage broad stakeholder relationships, including senior executives, and build networks beyond your immediate team
• Experience in strategy development, business growth, and corporate initiatives within an Online/Retail context
• Skilled in assessing business opportunities and creating business cases
• Project management qualification e.g., Six Sigma, APM

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You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.