Tesco UK National Hybrid Full-Time Working hours 36 Apply by 11-Aug-2026
About the role
As a Service Support Engineer within Tesco Property Maintenance, you'll help deliver industry-leading maintenance support across our Petrol Filling Stations. Working remotely, you'll provide technical expertise to support reactive and preventative maintenance activities, helping to resolve issues quickly and effectively.
Using data, systems, and your engineering knowledge, you'll identify trends, improve maintenance performance, and support field teams in delivering excellent service. You'll work closely with colleagues, contractors, and stakeholders to overcome challenges, drive continuous improvement, and ensure a safe environment for customers and colleagues.
This is a remote role with occasional visits to sites across the UK.
The Hiring Manager for this vacancy is Tony Allen.
What is in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 10% of base salary.
- Holiday starting at 25 days plus a personal day (plus Bank holidays).
- 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
The above information is a shortened summary, refer to our policies for full details
You will be responsible for
Join our Property Maintenance team as a Service Support Engineer, where you'll play a key role in supporting maintenance operations across our estate.
- Providing remote technical support to diagnose and resolve maintenance issues.
- Using data and systems to identify trends and improvement opportunities.
- Working closely with field teams, planners, and contractors to optimise service delivery.
- Developing and supporting incident investigation and continuous improvement activities.
- Undertaking site visits when required.
- Ensuring stores and offices remain safe and compliant environments.
- Supporting the delivery of repairs within agreed timescales.
- Prioritising customer, colleague, and community welfare in decision-making.
- Managing workloads effectively while maintaining a focus on quality, compliance, and cost.
You will need
- Performance Management and Continuous Improvement
- Communication and Stakeholder Management
- Data Analysis and Problem Solving
- System and IT Proficiency
- Maintenance Planning and Processes
- Governance and Compliance
- Organisational and Planning Skills
- Maintenance and/or engineering experience.
- Customer service experience within a fast-paced 24/7 environment.
- 5+ years' experience in a related engineering role.
- PFS experience, including the installation and maintenance of PFS equipment.
- Experience diagnosing technical faults and supporting field teams.
About us
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.
At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.
We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.